Chat inside the app
The fastest route, and the one to use if you have installed the app. It arrives with your shop, plan and theme already identified, which saves the first three messages of every conversation.
Contact
Talk to the people who build it
Support is answered by the developers, not by a tier one queue, on every plan including the free one. There are three ways in and they all end in the same place.
Write to support at craftshift.com. If it is about a storefront, include the URL of a collection page or a product page: it answers most theme questions before we ask them.
[email protected]The App Store listing
Questions asked through the listing reach the same inbox. Reviews are answered there too, publicly, because the answer is usually useful to the next person reading.
Open the listingThings worth checking first
Not to send you away. These are genuinely the four answers support gives most often, and they are faster to read than to wait for.
Nothing on my storefront
Almost always the app embed, and it takes one switch.
Is my theme supported
Search the full list, or find out what to do if it is missing.
What counts as a group
One family, however many products are in it. It changes which plan you need.
Everything else
The questions page is searchable and covers the rest.
Who we are
CraftShift builds Shopify apps for the parts of a catalogue that involve images and variants. Rubik Combined Listings is one of five; the others handle variant image galleries, bulk image upload, bulk image export and bulk product deletion.
craftshift.com · Our other apps and partners · Affiliate programme